Synthetic home project recovery
high opportunity
Blocked
Riley Santos
Case ID: OAK-2026-004SpanishRecovery owner: Jordan PriceComfort Advisor: UnassignedApril 16: Estimate delivered; follow-up ended after one call; Unknown contact permission
Recovery Journey
Lifecycle milestones are separate from the chronological activity feed.
Selected stage
Replacement opportunity identified
Status
requires review
Owner
Oakridge HVAC
Outcome
Review home project recovery
Classification
High Replacement opportunity
Evidence strength
Strong
Contactability
Permission requires clarification
Language alignment
Spanish-first outreach recommended
Follow-up completeness
Incomplete
Recency
154 days dormant
Recommended system action
Prepare controlled outreach for Comfort Advisor
Suppression conditions
Contact permission must be clarified
Evidence Stack
Source evidence, detected signal, and classification impact. No hidden reasoning.
Source event
Requested complete HVAC replacement estimate
Normalized signal
Complete HVAC replacement estimate
Classification impact
Replacement opportunity classification
Source event
Asked about monthly payment options
Normalized signal
Unknown contact permission
Classification impact
Supports home project recovery strategy
Source event
Estimate delivered
Normalized signal
Unknown contact permission
Classification impact
Supports home project recovery strategy
Source event
Follow-up ended after one call
Normalized signal
Unknown contact permission
Classification impact
Supports home project recovery strategy
Trust boundary. This recovery case is synthetic. Oakridge HVAC prepares explainable recommendations; business users control approval, outreach, handoff, and appointment actions.