Synthetic home project recovery
high opportunity
Replacement estimate booked
Carlos Ramirez
Case ID: OAK-2026-001SpanishRecovery owner: Jordan PriceComfort Advisor: Jordan PriceApril 16: Estimate delivered; follow-up ended after one call
Recovery Journey
Lifecycle milestones are separate from the chronological activity feed.
Selected stage
Replacement estimate
Status
current
Owner
Jordan Price
Outcome
Comfort Advisor accepts homeowner inquiry handoff
Classification
High Replacement opportunity
Evidence strength
Strong
Contactability
Contact path available
Language alignment
Spanish-first outreach recommended
Follow-up completeness
Incomplete
Recency
103 days dormant
Recommended system action
Prepare controlled outreach for Comfort Advisor
Suppression conditions
None
Evidence Stack
Source evidence, detected signal, and classification impact. No hidden reasoning.
Source event
Requested complete HVAC replacement estimate
Normalized signal
Complete HVAC replacement estimate
Classification impact
Replacement opportunity classification
Source event
Asked about monthly payment options
Normalized signal
Monthly payment question unresolved
Classification impact
Supports home project recovery strategy
Source event
Estimate delivered
Normalized signal
Monthly payment question unresolved
Classification impact
Supports home project recovery strategy
Source event
Follow-up ended after one call
Normalized signal
Monthly payment question unresolved
Classification impact
Supports home project recovery strategy
Trust boundary. This recovery case is synthetic. Oakridge HVAC prepares explainable recommendations; business users control approval, outreach, handoff, and appointment actions.